Business Administration and Business Economics
Abstract
This paper is centered on the concept of action learning, which emphasizes the direct
outcome or consequence of acquiring skills or competences through the process of finding solutions to
substantive difficult organisational issues. Primary data were collected from 100 respondents from 5
financial service providers/information communication and technology practitioners in Ibadan, Oyo
State, Nigeria. Simple percentages were used to analyse the data while correlation matrix was used to
test the hypotheses. The result showed that 88% of the respondents affirmed that action learning, among
other benefits, enhances both individual and team problem-solving capabilities, thereby resulting in
resource leveraging as the most important factor at the organisational level The correlation matrix
showed that action learning positively impacts organisational changes at (r=0.466) while it also
facilitates improvement of performance given (r= 0.578).
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