Analysis of the Impact of Information and Communication Technology on Nigeria Bottling Company's Organisational Performance


  • Idris Adegboyega Onikoyi Osun State University, Osogbo, Nigeria
  • Aderemi Olalere Adebayo Osun State University, Osogbo, Nigeria
  • Johnson Oladimeji Adenuga Osun State University, Osogbo, Nigeria
  • Haorayau Bolaji Babalola Osun State University, Osogbo, Nigeria
  • Wasiu Adebayo Lamidi Osun State University


Information, Communication, Technology, Performance


Information and communication technology (ICT) has long been recognized as a critical component of any business's ability to maximize profit, ensure customer happiness, and reduce costs. The researcher, therefore, examine the analysis of the impact of ICT on Nigeria Bottling Company’s organisational performance.  The study used a descriptive survey research design. Data was gathered from Nigeria Bottling Company employees in South West state using a standardized questionnaire. (NBC). The study's participants were 3,746 NBC employees. Because of the large population, Godden (2004) formula was utilized to determine the sample size of 385. The respondents' level of expertise of the research topic necessitated the utilization of a purposeful sampling technique. The choice was deliberate to optimize resources and to get reliable information. The data collected was analyzed using multiple regression and correlation analysis. The studies demonstrated that information and communications technology (ICT) had a substantial impact on NBC's organisational performance. Furthermore, with an R2 value of (0.743), internet access has a favorable impact on organisational performance, and factors statistically significant at the 95 percent confidence level and sig 0.000, there is a substantial association between cloud computing and organisational performance.  Based on the findings, the study stated that there is adequate evidence to prove that ICT adoption has a substantial impact on NBC's organisational performance. Therefore, the researcher recommends that organisations should embrace internet access so as to have effective planning, execution and better communication in reaching its customers and beneficiaries


Adan, A. D. & Reuben, J. M. (2020). Effect of information communication technology innovation policy, training and skills on efficiency of service delivery in private laboratories in Kenya. International Journal of Research and Innovation in Social Science. IV (IX). 2454-6186
Agbolade, O.K. (2011) Information and communication technology and banks profitability in Nigeria. Australian Journal of Business and Management Research, 1, 102-107.
Ali, H., Ibrahim, U., Mohammed, A. & Bizi, M. (2020). Assessment of information technology on organizational performance of Nigeria Bottling Company (NBC) Plc Maiduguri plant. Fane-Fane Int’l Multidisplinary Journal. 5(1).
Allen, T., & Morton, M., (2004). Information Technology and the Corporation of the 1990s. New York: Oxford University Press.
Bhattacherjee, A., &Hirschheim, R. (1997). IT and organisational change: Lessons from client/server technology implementation.Journal of General Management; 23 (2).
Coca-Cola, HBC (2021). Engaging our people.
Daft, R. L. (1997). Management. Orlando, FL: The Dryden Press.
Garcia-Sanchez, E. & Garcia-Morales, V. (2018). Influence of technological assets on organisational performance. Sustainability Journal, doi: 10-3390.
Hamdaqa, M. (2012). Cloud Computing Uncovered: A Research Landscape (PDF). Elsevier Press. pp. 41–85.
Hobday, M. (2000) The project-based organisation: an ideal form for managing complex products and systems? Research Policy, 29(7-8).
Hunt, M. (2015). The world transformed: 1945 to the present. p. 431.
Kariuki, A. M. (2015). Impact of information technology on organisational performance: Case of population services in Kenya. A Master of Business Administration Thesis submitted to University of Nairobi
Laudon, K. C. & Laudon, J. (2012). Essentials of Management Information Systems. (10th Edition), Prentice Hall
Leavitt, H. J. (1965). Applied organisational change in industry: Structural, technological and humanistic approaches. In J.G March (Ed.), Handbook of Organizations. Chicago, IL: Rand McNally.
Montazerolghaem, Ahmadreza; Yaghmaee, Mohammad; Leon-Garcia & Alberto ( 2020). "Green Cloud Multimedia Networking: NFV/SDN Based Energy-Efficient Resource Allocation". IEEE Transactions on Green Communications and Networking. 4(3)
Morris, T., & Westbrook, R. (1996). Technical innovation and competitive advantage in retail financial services: A case study of change and industry response. British Journal of Management, 7, 45-61.
Okeke, C. O. (2021). Effect of management information system on organizational performance in manufacturing firms. Research Journal of Management Practice. 1 (10). 2782-7674.
Olaoye, F., Olaofe-Obasesin, M. & Akanni, W. (2019). Impact of information technology on corporate organisations performance in Nigeria. International Journal of Engineering Applied Sciences and Technology, 4 (8). 84-88.
Onobrakpeya, P., Nana, A. & Odus, O. (2018). Improving service delivery through information and communication technology in the Nigerian manufacturing industry. Apeejay-Journal of Management Sciences and Technology, 5 (2). 61-84.
Peansupap, V. & Walker, D. (2005). Factors affecting ICT diffusion: case research of three large Australian construction contractors. Engineering Construction and Architectural Management, 12 (1), 21-37.
RocketReach (2022). Nigerian Bottling Company management.
Salihu, M., Umar, B., Mathias, H. & Njoku, M. (2021). Adoption and use of information and communication technology (ICT) on employee performance in Gombe state. Jewel Journal of Librarianship. 16 (13). 2141-3908.
UNDP (2001). GEO-3: Global Rnvironment Outlook; Chapter 2; Socio-economic background; Global overview.
Werthner, H. & Klein, S. (2005). ICT enabled Innovation in Travel and Tourism. Innovation and Product Development in Tourism.






Economic Development, Technological Change, and Growth