Employees’ Post Lockdown Perspectives on Communication in Telework
Abstract
The Covid-19 outbreak forced organisations to shift from face-to-face work to telecommuting in a very short time. The employers and employees had to quickly to perform tasks at least like before lockdown. Therefore, the focus of this study was to examine the main determinants of employees’ perceived communication and telework satisfaction. The data was gathered from employees of different companies. The quantitative approach was implemented to analyse the subject. The findings show a constructive influence of the support offered by employers to employees who have to adopt digital communication. The adaptation of mediated communication impacts the teleworkers’ tasks performance in terms of collaborative activities implicating colleagues and supervisors. The teleworkers’ job performance is positively affecting employees’ perception of satisfactory digital communication. The family conflicts during telecommuting are not difficult to manage, thus telework is appropriate and digital communication favourable. The teleworkers work-life balance is predicted by the perceived satisfaction with the mediated communication experience through the communication channels used. The findings also emphasize the respondents’ preference for future teleworking. This study findings serve further research and employers’ approach of communication with and between teleworkers.
References
Alexander, A., De Smet, A., Langstaff, M., & Ravid, D. (2021, April). What employes are saying about the future of remote work. Mckensey Global Publishing. Retrieved october 15, 2022, from https://www.strumpfassociates.com/demo/wp-content/uploads/2021/05/What-employees-are-saying-about-the-future-of-remote-work-with-cover.pdf
Antonacopoulou, E. P., & Georgiadou, A. (2020, September). Leading through social distancing; The future of work, corporations and leadership from home. Gender Work Organisation, 1-19. doi:10.1111/gwao.12533
Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: Technological antecedents and implications. MIS Quarterly, 35(4), 831-858. doi:10.2307/41409963
Baker, P. M., Moon, N. W., & Ward, A. (2006). Virtual exclusion and telework: Barriers and opportunities of technocentric workplace accommodation policy. Work: A Journal of Prevention, Assessment and Rehabilitation, 27, 421-430.
Belzunegui-Eraso, A., & Erro-Garces, A. (2020, May). Teleworking in the Context ot the Covid-19 Crisis. Sustainability, 12(9), 1-18. doi:10.3390/su12093662
Buomprisco, G., Ricci, S., Perri, R., & De Sio, S. (2021). Health and Telework: New Challenges after COVID-19 Pandemic. European Journal of Environment and Public Health, 1-5. doi:10.21601/ejeph/9705
Cakula, S., & Pratt, M. (2021). Communication Technologies in a Remote Workplace. Baltic Journal of Modern Computing, 9(2), 210-219. doi:10.22364/bjmc.2021.9.2.05
Cetrulo, A., Guarasio, D., & Virgillito, E. (2020). The Privilege of Working From Home at the Time of Social Distancing. Intereconomics, 55(3), 142-147. doi:10.1007/s10272-020-0891-3
Contreras, F., Baykal, E., & Abid, G. (2020, December 11). E-Leadership and Teleworking in Times of COVID-19 and Beyond: What We Know and Where Do We Go. Frontiers in Psychology, 11. doi:10.3389/fpsyg.2020.590271
Eom, S., Ashill, N., & Arbaugh, J. B. (2012). The Role of Information Technology in E-Learning Systems Success. Human Systems Management ·, 31, 147-163. doi:10.3233/HSM-2012-0767
Fonner, K. L. (2015). Communication and Telework. In The International Encyclopedia of Interpersonal Communication. doi:10.1002/9781118540190.wbeic219
Fonner, K. L., & Roloff, M. E. (2010). Teleworkers are More Satisfied with Their Jobs than are Office-Based Workers: When Less Contact is Beneficial. Journal of Applied Communication Research, 38(4), 336-361. doi:10.1080/00909882.2010.513998
Gajendran, R. S., & David, H. A. (2007). The good, the bad, and the unknown about telecommuting: Meta-analysis of psychological mediators and individual consequences. Journal of Applied Psychology(92), 1524-1541.
George, D., & Mallery, P. (2002). SPSS for Windows Step by Step: A Simple Guide and Reference, 11.0 Update. Allyn & Bacon.
Hoffman, E. C. (2002). Information and communications technology, virtual offices and telework. South African Journal of Information Management, 4(2).
Jalagat, R. C., & Jalagat, A. M. (2019). Rationalizing remote working concept and its implications on employee productivity. Global Journal of Advanced Research, 6(3), 95-100.
Kamerade, D., & Burchell, B. (2004). Teleworking and Participatory capital: Is Teleworking an Isolating or a Community-Friendly Form of Work? European Sociological Review, 20(4), 345-361. doi:10.1093/esr/jch030
Kocot, D., Maciaszczyk, M., Kocot, M., Kwasek, A., & Depta, A. (2021). Multidimensional Aspects Affecting the Level of Employee Satisfaction with Remote Work. European Research Studies Journal, XXIV(3B), 576-591. doi:10.35808/ersj/2483
López-Igual, P., & Rodríguez-Modroño, P. (2020). Who is Teleworking and Where from? Exploring the Main Determinants of Telework in Europe. Sustainability. 2020, 3. doi:10.3390/su12218797
Martin, L., Hauret, L., & Fuhrer, C. (2022). Digitally transformed home office impacts on job satisfaction, job stress and job productivity. COVID-19 findings. PLoS ONE, 17(3). doi:10.1371/journal.pone.0265131
Mellon, J. A. (2007). Managing Telework Programs Effectively. Employee Responsibilities and Rights Journal, 19, 247-261. doi:10.1007/s10672-007-9051-1
Munteanu , O. (2020). Adaptarea psihosocială la locul de muncă. Integrare prin cercetare si inovare., 226-230.
Nemțeanu, M. S., Dabija, D. C., & Stanca, L. (2021). The Influence of Teleworking on Performance and Employees. 428-429. doi:10.24818/EA/2021/58/601
Popovici, V., & Popovici, A. L. (2020). Remote Work Revolution:Current Opportunities and Challenges for Organizations. Economic Sciences Series, XX(1), 468-472.
Ruppel, C. P., Gong, B., & Tworoger, L. C. (2013). Using Communication Choices as a Boundary-Management StrategyȘ How Choices of Communication media Affect the Work-life Balance of Teleworkers in a Global Virtual team. Journal of Business and Technical Communication, 27(4), 436-471. doi:10.1177/1050651913490941
Smith, S. A., Patmos, A., & Pitts, M. (2015). Communication and Teleworking: A Study of Communication Channel Satisfaction, Personality, and Job Satisfaction for Teleworking Employees. International Journal of Business Communication, 55(1), 44-68. doi:10.1177/2329488415589101
Stankevičiūtė, Ž., & Savanevičienė, A. (2019). Can Sustainable HRM Reduce Work-Related Stress, Work-Family Conflict, and Burnout? International Studies of, 1-20. doi:10.1080/00208825.2019.1565095
Tremblay, D.-G., & Thomsin, L. (2012). Telework and mobile working: analysis of its benefits and drawbacks. International Journal of Work Innovation, 1(1), 100-113. doi:10.1504/ijwi.2012.047995
Tremblay, D.-G., Paquet, R., & Najem, E. (2006). Telework: A Way to Balance Work and Family or an Increase in Work-Family Conflict? Canadian Journal of Communication, 31, 715-731. doi:10.22230/CJC.2006V31N3A1721
Van Zoonen, W., & Sivunen, A. E. (2022). The impact of remote work and mediated communication frequency on isolation and psychological distress. European Journal of Work and Organizational Psychology, 31(4), 610-621. doi:10.1080/1359432X.2021.2002299
Viererbl, B., Denner, N., & Koch, T. (2022). "“You don’t meet anybody when walking from the living room to the kitchen”: informal communication during remote work". Jurnal of Communication Management, 26(3), 331-348. doi:10.1108/JCOM-10-2021-0117
Waizenegger, L., McKenna, B., Cai, W., & Bendz, T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Jurnal of Information Systems, 29(4), 429-442. doi:10.1080/0960085X.2020.1800417
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021). Achieving effective remote working during the COVID‐19 pandemic: A work design perspective. Applied Psychology: An International Review, 70(1), 16-59. doi:10.1111/apps.12290
Zito, M., Ingusci, E., Cortese, C. G., Giancaspro, M. L., Manuti, A., Molino, M., . . . Russo, V. (2021). Does the End Justify the Means? The Role of Organizational Communication among Work-from-Home Employees during the COVID-19 Pandemic. International Journal of Enviromental Reseach and Public Health, 1-20. doi:10.3390/ijerph18083933
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Elisabeta Butoi, Dinuța-Maria Ștefănuț
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The author fully assumes the content originality and the holograph signature makes him responsible in case of trial.
