Management Information System and Organisational Performance of Service Industry in Nigeria


  • Raheem Lawal Lagos State University
  • Michael Ayorinde Afolayan Lagos State University, Faculty of Management Sciences, Department of Business administration


The implementation of a management information system necessitated rearranging workplaces to better accommodate regional networks and division integrated systems. The goal of this study is to collect hard data on how MIS affects business outcomes. Survey method was employed. Fifty (50) participants were randomly picked from the pool using simple random selection methods. Pearson Product Moment Correlation (r) was used to test all the hypotheses. The Findings from hypotheses showed that all the p- value (significant) level being 0.01 are less than 0.05, (p=0.01<0.05), therefore all the hypotheses were rejected. The study therefore concluded that MIS improves employee performance and their analytical skills. The study then recommended among others that managers of service organisation should ensure proper and adequate security of computer to prevent unauthorized access to the system.

Author Biography

Michael Ayorinde Afolayan, Lagos State University, Faculty of Management Sciences, Department of Business administration

Business Administratio, lecturer


Ahire et al (1996). Development and validation of QM implementation constructs. Decision Sciences, 27(1), 23-55.

Akata, G. O. (2003). Strategic performance management: your key to business success. Ibadan, Nigeria: Spectrum Books Limited.

AL-Gharaibeh, S., & Malkawi, N. (2013) The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning, International Journal of Business and Social Science. 4 (17), 10 22.

Bardhan, I., Whitaker, J., & Mithas, S. (2006). Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance. Journal of Management Information Systems, 23(2), 13-40.

Belkur, A. A., Mehta, R., Shafter, M. S., & Amar, A. A. (2017). The Role of Management Information Systems in Increasing the Effectiveness of Managerial Decision Making. The Case of the General Company for Cement and Building Materials Study in Libya. International Journal of Engineering Research & Technology, 6(01), 92–105.

Brumbach G.B. (1988). Some ideas, issues, and predictions, about performance management, Pub. personnel manage., Winter: 387- 402.

Daft, R. L., & Marcic, D. 2004. Understanding management (8th ed.). Mason, OH: South- Western Cengage Learning.

Dickson, G. W. (1990). The behavi oral side of MIS. Business Horizons, 23(4), 59-71.

Doya, et. al (2012). "Decision Making". Current Opinion in Neurobiology 22 (6): 911–913. doi: 10.1016/j.conb.2012.10.003.

Giddens, Anthony. 1984. The Constitution of Society: Outline of the Theory of Structuration. Berkeley, University of California Press

Goodhue, D. & Thompson, R. (1995, June). Task-technology fit and individual performance, MIS Quarterly, 19(2), 213-236.

Jenatabadi, H.S., (2015) Situation of Innovation in the Linkage between Culture and Performance: A Mediation Analysis of Asian Food Production Industry. Contemporary Engineering Sciences. 7(7): p. 323-331

James Reason (1990). Human Error. Ashgate. ISBN 1-84014-104-2.

Jensen, Michael C. 2001. "Corporate Budgeting Is Broken: Let's Fix It." Harvard Business Review, V. 79: November, 94-101. Available from the Social Science Research Network eLibrary at:

khresat, 2015. The Effect of Management Information System on Organizational Performance: Applied Study on Jordanian Telecommunication Companies-Information and Knowledge Management Azeez ISSN 2224-5758 (Paper) ISSN 2224-896X (Online)

Laudon, K. C., & Laudon, J. P. (2013), Essentials of Business Information Systems, 11th ed., Prentice-Hall, Inc., Upper Saddle River, New Jersey.

Lawrimore, N. (2009). Dynamic Strategic Planning. A Powerful Process for Real-World Results. Lawrimore Communications Inc. First Edition

Lemhi, 2018 Management Information System and Organizational Performance of Seven-Up Bottling Company in Aba and Port Harcourt.IIARD. International Journal of Economics and Business Management ISSN 2489-0065. 4(4), 23-43 22-42

Lushes, J. & Adrian, T., (1998) Achieving and Sustaining Business-IT Alignment. California Management Review, 42(1), 109-122

McNamara, C. (2010). Basic Overview of Various Strategic Planning Models. Retrieved from: dcc/str plan./models.htm 12-31.

Messick, S (1989). Validity. In R. Linn (Ed.), Educational Measurement, .3-103). New York: American Council on Educational and Macmilla

Mullins, L. (2007) Organisational Behaviour. 4th Edition, Pearson Education, New York.

Munirat (2014) The Impact of Management Information System (Mis) on the Performance of Business Organization in Nigeria. International Journal of Humanities Social Sciences and Education (IJHSSE) Volume 1, Issue 2, February 2014, 76-86

Mustafa M. (1995) - Kibernetike dhe hyrje në informatikë, Prishtine

Noor, A., SHamsul N. & Abdullah, M. (2003) “Computer-based accounting systems: the case of manufacturing-based small and medium manufacturing enterprises in the northern region of Peninsular Malaysia” Jurnal Teknologi, 39(E) Dis. 2003: 19–36.

Ogbadu, E. E. (2009). Profitability through Effective Management of Materials. Journal of Economics and International Finance, 1(4), 99-105.

Okechukwu, E. U., Egbo, D. E., & Isikuru, H. O. (2017). Effect of Virtual Management on Employee Performance in Selected E-Business Firms in Lagos State, Nigeria. International Journal of Academic Research in Economics and Management Sciences, 6(3), 214–229.

Olstadas A., (1988) Enterprise Performance Measurement, International Journal of Operations and Production Management, vol. 18, no. 9-10.

Profiroiu M., (2001) Managementul organizațiilor publice [Management of Public Organizations], Economic Publishing House, Bucharest. Page 8

Rogers, E. M. (1962). Diffusion of Innovations. New York: The Free Press of Glencoe.

Schacter, Gilbert, Wegner (2011). Psychology. Worth.. 369.

Vinod Kumar, (2006), Performance Measurement System in Hotel Industry: An Empirical Study of Select Indian Companies, HBTI.

William, J. F. (2006). Decision-making for Small Business Management, 2nd edition. Florida: Robert E. Krieger Publishing Company




How to Cite

Lawal, R., & Afolayan, M. A. . . (2023). Management Information System and Organisational Performance of Service Industry in Nigeria. Acta Universitatis Danubius. Œconomica, 19(2), 315–332. Retrieved from



Financial Economics