Effects of Business Process Management on Organisational Productivity: A Study of Selected Banks

Authors

  • Abayomi Olarewaju Adeoye
  • Kafiu Sunkanmi Odusanya Lagos State University

Abstract

This study investigated the effects of business process management on organisational productivity. The study adopted survey research design. The population of the study consisted of both male and female staff of Guaranty Trust Bank and United Bank of Africa. A sample size of two hundred and twenty-one (221) staff was selected.  The study adopted Random Sampling Technique. Frequency description statistical method was used in analysing the data collected and all stated hypotheses were analysed using Pearson Correlation and the results revealed that there was a significant relationship between change in process and competitive advantage; also, the finding also revealed that there was a significant relationship between radical redesign and sales growth. The research therefore recommended that during the processes of reengineering, organizations should make frantic effort on their planning coupled with their strategies.

Author Biography

Kafiu Sunkanmi Odusanya, Lagos State University

Department of Business Administration, Faculty of Management Sciences

References

Aldiabat, B. F., Bataineh, A. and Abu-Hamour, H. M. (2018). The impact of business process management on Job performance. Journal of Business and Retail Management Research (JBRMR), 13, (2), 45.

Armstrong, M. (2006). A hand book of human resource management (10th ed.). London: Kogan Page Limited Practice.

Asmare, E. (2012). The effect of business process reengineering on public sector organisation performance: A developing economy context. Unpublished doctoral thesis. RMIT University.

Awwad, A S., Khattab, A7. A and Anchor, J. R. (2013). Competitive priorities and competitive advantage in Jordanian manufacturing sectors. Journals of Service Science and Management, 69-79.

Bassam, F. A., Ashraf, B. and Husam, M. J. (2018). The impact of business process management on Job performance. Journal of Business and Retail Management Research (JBRMR), 13, (2), 218.

Belmiro, T., Gardiner, P. D., and Simmons, J. (1997). Business process re-engineering: A discredited vocabulary. International Journal of Information Management, 17(1), 21-33.

Brush, C. G., Ceru, D. J and Blackburn, R. (2009). Pathways to entrepreneurial growth. The influence of management, marketing, and money. Business Horizons, 52, (5), 481-491.

Bryson, J. M. (2007). Putting the resource-based view of strategy and distinctive competencies to work in public organizations. Public administration review, 702-717.

Cao, G., Clarke, S. and Lehaney, B. (2003). Diversity management in organizational change: Towards a systematic framework. Systems Research and Behavioural Science, 20, 231-242.

Coad, A., Frankish, J., Roberts, R. G and Storey, D. J. (2013). Growth path and survival chances: An application of Gamblers’s ruin theory. Journals of Business Venturing, 28, (5), 615-632.

Damanpour, F. (1991). Organisational innovations: A meta-analysis of effects of determinants and moderators. Academy of Management Journal, 34 (3), 550-590.

Dasgupta, M. and Gupta, R. K. (2009). Innovations in organizations: A review of the role of organizational learning and knowledge management. Global Business Review, 10 (2), 203 -224. https:/doi.org/10.1177%2F097215090901000205

Dobbs, M. and Hamilton, R. T. (2007). Small business growth: Recent evidence and new directions. International Journal of Entrepreneurship and Research, 13(5) 296- 322.

Domingos, D. and Martins, F. (2017). Using BPMN to model internet of things behavior within business process. International Journal of Information System and Project Management, 5(4), 39-51.

Dranove, D. and White, W. D. (1994). Recent theory and evidence on competition in hospitals. Journal of Economic and Management Strategy, 5 (1), 169-209.

Drucker, P. (1993). The discipline of innovation. Harvard Review.

Dutta, S. K.and Gupta, A. (2009). Business process reengineering (BPR): As a driver of customer satisfaction: A study with reference to selected Indian nationalized banks. Vidyasagar University Journal of Commerce, 14, 12-39.

Ellow, A., Langly, A. and Montreal, H. (2013). Process studies of change in organization and management: Unveiling temporary activity. Academy of Management, 56 (1), 1-13.

Fakhouri, H. (2016). The impact of the re-engineering of administrative processes on the performance of employees as a means to achieve competitive advantage in the telecommunications sector. Unpublished master thesis. Yarmouk University.

Garcia, R. and Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: A literature review. Journal of Product Innovation Management, 19, 110-132.

Hammer, M. (1990). Re-engineering the corporation: A manifesto for business revolution. London: Nicholas Brealey.

Hung, R. (2006). Business process management as competitive advantage: A review and empirical study. Total quality management & business excellence. 17 (1), 21–40.

Iqbal, R. (2011). Impact of Organisational change to achieve competitive edge. European Journal of Business and Management, 3 (4).

Khan, M. A. and Hashim, M. (2014). Organisational change: Case Study of General Motors. Paper presented at the ASEE Zone 1 Conference, University of Bridgeport, Bridgeport, CT, USA.

Kiruja, K. C. and Kimencu, L. (2020). Effects of business process management practices on financial performance of commercial banks in Nairobi County, Kenya. International Academic Journal of Human Resource and Business Administration 3, (9), 1-2.

Nadarajah, D. and Kadir, S. (2014). A review of the importance of business process management in achieving sustainable competitive advantage.The TQM journal, 26 (5).522-532.

Orogbu, O. L., Onyeizugbe, C. U. and Onuzulike, N. F. (2015). Business process reengineering and organizational performance of selected automobile firms in southeast of Nigeria. European Journal of Business, Economics and Accountancy, 3, (5), 45.

Petrozzo, D. and Stepper, J. (1994). Successful engineering. New York: Van Nostrand Reinhold.

Ranganathan, C. and Dhaliwal, J. S. (2001). A survey of business process reengineering practices in Singapore. Information and Management, 39(2), 125-134.

Shahmansouri, S., Esfahan, M. D. and Niki, N. (2013). Explain the theory of competitive advantage and comparison with industries based on advanced technology. International Journal of Economy, Management and Social Science, 2, (10), 841- 848.

Siha, S. M., and Saad, G. H. (2008). Business process improvement: Empirical assessment and extensions. Business Process Management Journal, 14, 778– 802.

Tangkit, K. and Panjakajornsak,V.(2016). The radical innovation affecting competitive advantage of the Thai furniture industry. In Proceeding of the Management and Innovation Technology International Conference, 12-14 October, Chonburi, Thailand: pp. 204- 208.

Thabit, A. and Jmealy, A. (2017). The use of IT infrastructure and its impact on the performance of human resources in public universities. A field study at the University of Diyala. Journal of accounting and financial studies, 12, (38), 236-263.

Downloads

Published

2022-05-31

Issue

Section

Articles