Examining the Quality Performance of Indigenous and Expatriate Contractors in Nigeria: Clients’ Perspective
Keywords:
Quality performance, construction companies, expatriate contractors, indigenous contractors, Nigeria.Abstract
The Nigerian construction industry is faced with considerable amounts of pressure to improving quality performance. While there exist considerable number of studies that have examined factors influencing quality performance practices in various domains, these are not necessarily applicable to the construction companies in Nigeria. Hence, this empirical research assessed factors affecting the quality performance of indigenous and expatriate construction companies from the perception of clients. A cross-sectional research design was adopted. Following a systematic literature review in identifying the extant factors affecting quality performance, questionnaire survey was carried out to assess the level of agreement of the respondents. Purposive sampling techniques was used to obtain data from the target respondents. One hundred and nineteen copies of complete questionnaire were gotten and used for this study using descriptive and inferential analytical tools. The findings revealed sixty-four factors affecting quality performance in which analysis led to the conclusion that consistent payment of works done as at when due as well as the experience of the contractors at the works are necessary conditions that ensure good quality performance.
References
References
Abdel-Salam, H.M.E., & Gad, M. (2009). Cost of quality in Dubai: an analytical case study of residential construction projects, International Journal of Project Management, 27(5), 501-511.
Aje, O.I., Odusami, K.T., & Ogunsemi, D.R. (2009). The impact of contractors’ management capability on cost and time performance of construction project in Nigeria. Journal of Financial Management of Property and Construction, 14(2), 171-187.
Altayeb, M.M., & Alhasanat, M.B. (2014). Implementing total quality management (TQM) in the Palestinian construction industry. International Journal of Quality & Reliability Management, 31(8), 878–887.
Bagaya, O., & Song, J. (2016). Empirical Study of Factors Influencing Schedule Delays of Public Construction Projects in Burkina Faso. Journal of Management in Engineering, 32(5), 05016014–. http://dx.doi.org/10.1061/(ASCE)ME.1943-5479.0000443
Babatunde, Y., & Low, S.P. (2013). Cross-cultural management and quality performance: Chinese construction firms in Nigeria. https://bit.ly/32ZNdVY
Bolarinwa, O.A. (2015). Principles and methods of validity and reliability testing of questionnaires used in social and health sciences researchers. Nigeria Postgraduate Medical Journal, 22, 195-201.
Callistus, T., Felix, A. L., Ernest, K., Stephen, B., & Andrew, A.C. (2014). Factors affecting quality performance of construction firms in Ghana: Evidence from small-scale contractors. Civil and Environmental Research, 6(5), 18-4.
Collins, F.C. (1996). Quality: The ball in your court, New Delhi, India: Tata McGraw-Hill.
Hoonakker, P., Carayon, P. & Loushine, T. (2010). Barriers and benefits of quality management in the construction industry: An empirical study. Total Quality Management, 21(9), 953-969.
Hussain, S., Fangwei, Z., Siddiqi, A.F., Ali, Z., & Shabbir, M.S. (2018). Structural equation model for evaluating factors affecting quality of social infrastructure projects. Sustainability, 10(5), 1415.
Idoro, G. (2009). The effect of globalization on safety in the construction Industry in Nigeria. Proceeding of International Symposium on Globalization and Construction, November, School of Civil Engineering, Asian Institute of Technology, Bagdok, Thailand.
Idoro, G.I. (2010) Influence of quality performance on clients’ patronage of indigenous and expatriate construction contractors in Nigeria, Journal of Civil Engineering and Management, 16(1), 65-73.
Idrus, A., & Sodangi, M. (2010). Framework for evaluating quality performance of contractors in Nigeria. International Journal of Civil & Environmental Engineering 10(1), 34-39.
Iyer, K.C. & Jha, K.N. (2005). Factors affecting cost performance: evidence from Indian construction projects. International Journal of Project Management, 23, 283-295.
Jha, K. N., & Iyer, K. C. (2006). Critical Factors Affecting Quality Performance in Construction Projects. Total Quality Management & Business Excellence, 17(9), 1155–1170.
Karimi, H., Taylor, T. R. B., Dadi, G.B., Goodrum, P.M., & Srinivasan, C. (2018). Impact of skilled labor availability on construction project cost performance. Journal of Construction Engineering and Management, 144(7), 04018057.
Leong, T.K., Zakuan, N., Saman, M.Z.M., Ariff, M.S.M., & Tan, C.S. (2014). Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry. The Scientific World Journal, 1-9. 591361.
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Nzekwe-Excel, C., Nwagboso, C., Georgakis, P. and Proverbs, D. (2010). Integrated framework for satisfaction assessment in construction sector. Journal of Engineering, Design and Technology, 8(2), 168-188.
Obunwo, C. (2016). A framework for enhancing project quality and customer satisfaction in government road construction projects in Rivers State, Nigeria. PhD Thesis, University of Wolverhampton, UK.
Oke, M.O., & Ogunsanwo, O.F. (2018). Contributions of the Productive Sectors’ to the Nigeria Economic Performance. Canadian Social Science, 14(6), 60-74.
Oladimeji, O., & Ojo, G. K. (2012). An Appraisal of Indigenous Limited Liability Construction Company in South-Western Nigeria. Proceedings of the 4th WABER Conference, 24-26 July, 2012, Abuja, Nigeria. (pp. 1095-1109).
Shenhar, A.J., Dvir, D., Levy, O., & Maltz, A.C. (2001). Project success: a multidimensional strategic concept. Long Range Planning, 34, 699-725.
Tripathi, K.K. & Jha, K.N. (2018). An empirical study on performance measurement factors for construction organisations. Journal of Civil Engineering, 22, 1052-1066.
Tripathi, K.K., Hasan, A., & Neeraj Jha, K. (2019). Evaluating performance of construction organizations using fuzzy preference relation technique. International Journal of Construction Management, 1–14. http://dx.doi.org/10.1080/15623599.2019.1613210
Tunji-Olayeni, P., Mosaku, T., Fagbenle, O, & Amusan, L. (2016). Project management competencies of indigenous contractors in Nigeria. African Journal of Built Environment Research, 1(1), 49-58.
Wanberg, J., Harper, C., Hallowell, M. R., & Rajendran, S. (2013). Relationship between Construction Safety and Quality Performance. Journal of Construction Engineering and Management, 139(10), 04013003. http://dx.doi.org/10.1061/(asce)co.1943-7862.0000732
Xiao, H. & Proverbs, D. (2002). The performance of contractors in Japan, the UK and the USA. International Journal of Quality & Reliability Management, 19(6), 672-687.
Xiong, B., Xia, M., Masrom, M., Ye, K. & Bridge, A. (2014). Examining the influence of participant performance factors on contractor satisfaction: A structural equation model. International Journal of Project Management, 32(3), 482-491.
Yang, C. (2006). The impact of human resource management practices on the implementation of total quality management. The TQM Magazine, 18(2), 162–173.
Yasamis, F., Arditi, D., & Mohammadi, J. (2002). Assessing contractor quality performance. Construction Management and Economics, 20(3), 211-223.
Abdel-Salam, H.M.E., & Gad, M. (2009). Cost of quality in Dubai: an analytical case study of residential construction projects, International Journal of Project Management, 27(5), 501-511.
Aje, O.I., Odusami, K.T., & Ogunsemi, D.R. (2009). The impact of contractors’ management capability on cost and time performance of construction project in Nigeria. Journal of Financial Management of Property and Construction, 14(2), 171-187.
Altayeb, M.M., & Alhasanat, M.B. (2014). Implementing total quality management (TQM) in the Palestinian construction industry. International Journal of Quality & Reliability Management, 31(8), 878–887.
Bagaya, O., & Song, J. (2016). Empirical Study of Factors Influencing Schedule Delays of Public Construction Projects in Burkina Faso. Journal of Management in Engineering, 32(5), 05016014–. http://dx.doi.org/10.1061/(ASCE)ME.1943-5479.0000443
Babatunde, Y., & Low, S.P. (2013). Cross-cultural management and quality performance: Chinese construction firms in Nigeria. https://bit.ly/32ZNdVY
Bolarinwa, O.A. (2015). Principles and methods of validity and reliability testing of questionnaires used in social and health sciences researchers. Nigeria Postgraduate Medical Journal, 22, 195-201.
Callistus, T., Felix, A. L., Ernest, K., Stephen, B., & Andrew, A.C. (2014). Factors affecting quality performance of construction firms in Ghana: Evidence from small-scale contractors. Civil and Environmental Research, 6(5), 18-4.
Collins, F.C. (1996). Quality: The ball in your court, New Delhi, India: Tata McGraw-Hill.
Hoonakker, P., Carayon, P. & Loushine, T. (2010). Barriers and benefits of quality management in the construction industry: An empirical study. Total Quality Management, 21(9), 953-969.
Hussain, S., Fangwei, Z., Siddiqi, A.F., Ali, Z., & Shabbir, M.S. (2018). Structural equation model for evaluating factors affecting quality of social infrastructure projects. Sustainability, 10(5), 1415.
Idoro, G. (2009). The effect of globalization on safety in the construction Industry in Nigeria. Proceeding of International Symposium on Globalization and Construction, November, School of Civil Engineering, Asian Institute of Technology, Bagdok, Thailand.
Idoro, G.I. (2010) Influence of quality performance on clients’ patronage of indigenous and expatriate construction contractors in Nigeria, Journal of Civil Engineering and Management, 16(1), 65-73.
Idrus, A., & Sodangi, M. (2010). Framework for evaluating quality performance of contractors in Nigeria. International Journal of Civil & Environmental Engineering 10(1), 34-39.
Iyer, K.C. & Jha, K.N. (2005). Factors affecting cost performance: evidence from Indian construction projects. International Journal of Project Management, 23, 283-295.
Jha, K. N., & Iyer, K. C. (2006). Critical Factors Affecting Quality Performance in Construction Projects. Total Quality Management & Business Excellence, 17(9), 1155–1170.
Karimi, H., Taylor, T. R. B., Dadi, G.B., Goodrum, P.M., & Srinivasan, C. (2018). Impact of skilled labor availability on construction project cost performance. Journal of Construction Engineering and Management, 144(7), 04018057.
Leong, T.K., Zakuan, N., Saman, M.Z.M., Ariff, M.S.M., & Tan, C.S. (2014). Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry. The Scientific World Journal, 1-9. 591361.
National Bureau of Statistics (2019), Nigerian gross domestics product report (3rd Quarter). Retrieved from https://nigeria.opendataforafrica.org/NGNBSNGDPPTO2016/nigerian-gross-domestic-product-report-q4-2019.
Nzekwe-Excel, C., Nwagboso, C., Georgakis, P. and Proverbs, D. (2010). Integrated framework for satisfaction assessment in construction sector. Journal of Engineering, Design and Technology, 8(2), 168-188.
Obunwo, C. (2016). A framework for enhancing project quality and customer satisfaction in government road construction projects in Rivers State, Nigeria. PhD Thesis, University of Wolverhampton, UK.
Oke, M.O., & Ogunsanwo, O.F. (2018). Contributions of the Productive Sectors’ to the Nigeria Economic Performance. Canadian Social Science, 14(6), 60-74.
Oladimeji, O., & Ojo, G. K. (2012). An Appraisal of Indigenous Limited Liability Construction Company in South-Western Nigeria. Proceedings of the 4th WABER Conference, 24-26 July, 2012, Abuja, Nigeria. (pp. 1095-1109).
Shenhar, A.J., Dvir, D., Levy, O., & Maltz, A.C. (2001). Project success: a multidimensional strategic concept. Long Range Planning, 34, 699-725.
Tripathi, K.K. & Jha, K.N. (2018). An empirical study on performance measurement factors for construction organisations. Journal of Civil Engineering, 22, 1052-1066.
Tripathi, K.K., Hasan, A., & Neeraj Jha, K. (2019). Evaluating performance of construction organizations using fuzzy preference relation technique. International Journal of Construction Management, 1–14. http://dx.doi.org/10.1080/15623599.2019.1613210
Tunji-Olayeni, P., Mosaku, T., Fagbenle, O, & Amusan, L. (2016). Project management competencies of indigenous contractors in Nigeria. African Journal of Built Environment Research, 1(1), 49-58.
Wanberg, J., Harper, C., Hallowell, M. R., & Rajendran, S. (2013). Relationship between Construction Safety and Quality Performance. Journal of Construction Engineering and Management, 139(10), 04013003. http://dx.doi.org/10.1061/(asce)co.1943-7862.0000732
Xiao, H. & Proverbs, D. (2002). The performance of contractors in Japan, the UK and the USA. International Journal of Quality & Reliability Management, 19(6), 672-687.
Xiong, B., Xia, M., Masrom, M., Ye, K. & Bridge, A. (2014). Examining the influence of participant performance factors on contractor satisfaction: A structural equation model. International Journal of Project Management, 32(3), 482-491.
Yang, C. (2006). The impact of human resource management practices on the implementation of total quality management. The TQM Magazine, 18(2), 162–173.
Yasamis, F., Arditi, D., & Mohammadi, J. (2002). Assessing contractor quality performance. Construction Management and Economics, 20(3), 211-223.
Published
2021-06-24
How to Cite
Ajayi, A. A., Babalola, O., Oyeyipo, O., & Anjorin-Ohu, A. (2021). Examining the Quality Performance of Indigenous and Expatriate Contractors in Nigeria: Clients’ Perspective: Array. The Journal of Accounting and Management, 11(2). Retrieved from https://dj.univ-danubius.ro/index.php/JAM/article/view/1004
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