Influence of Organization Behavior Faultliness on the Organisational Performance Tour Operator’s Firms in Tanzania
Keywords:
Organization Behavior, Faultliness, tour operator’s firms, TanzaniaAbstract
Organizational performance is critical to a company’s long-term success. The study attempted to examine the influence of organization behavior faultliness on the organizational performance tourism enterprises in Tanzania. Specifically, this study determines the influence of values on the organizational performance tour operator’s firms in Tanzania and study determine the influence of norms on the organizational performance tour operator’s firms in Tanzania. The population of study comprised of tour operator’s firms, where, the sample size was 107. The study used a cross sectional survey study design and employed mixed approach. Data from employee who have no administrative roles were collected using questionnaire, while interviews were used to collect data from employees who hold administrative positions. Quantitative data were analyzed using descriptive statistics and multiple linear regression model, whereby; qualitative data were analyzed using content analysis. The study observed that organization behavior faultliness influences organizational performance in tour operator’s firms in Tanzania. The study concluded that organization behavior faultliness has statistically significance to the organizational performance in tour operator’s firms in Tanzania. Thus, the study recommends that, the management of tourism tour operator’s firms should take careful to measures the organization performance in aspect of organization behavior faultliness influences.
References
Anderson, W. (2018). Linkages Between Tourism and Agriculture for inclusive Development in Tanzania; A value chain perspective. Journal of Hospitality and Tourism Insights, 1, 168-184.
Bezrukova, K., Thatcher, S. M. B., Jehn, K. A., & Spell, C. S. (2012). The effects of alignments: Examining group faultlines, organizational cultures, and performance. Journal of Applied Psychology, 97(1), 77-92.
Black, R., & Cobbinah, P. B. (2018). Local Attitudes Towards Tourism and Conservation in rural Botswana and Rwanda. Journal of Ecotourism, 17 (1), 79-105.
Bryman, A., & Cramer, D. (1990). Quantitative data analysis for social scientists. Routledge.
Calabrò, A., Santulli, R., Torchia, M., & Gallucci, C. (2021). Entrepreneurial Orientation and Family Firm Performance: The Moderating Role of TMT Identity-Based and Knowledge-Based Faultlines. Entrepreneurship: Theory and Practice, 45(4), 838-866.
Chindengwike, J. D. (2024). The Impact of Dysfunctional Communication on the Financial Performance of Tanzanian Tour Operator Firms. Horn of African Journal of Business and Economics (HAJBE), 7(2), 124-134.
Churchill, G. A. B. T. (2007). Basic marketing reseach (6th ed.). Melbourne: Thomson South-Western.
Cohen, I., Manion, L., & Morrison, K. (2007). Reseach Methods in Education (6th ed). Abingdon: Routledge.
Cooper, D., & Schindler, P. (2008). Business reseach methods (10th ed). McGraw-Hill/Irwin.
Cooper, D., Patel, P., & Thatcher, S. (2014). It depends; Environmental context and the effects of faultlines on top management team performance. Organization Science, 25, 633-652.
Creswell, J. W. (2014). Research Design; Quantitative and Mixed Methods Reseaches (4th ed). Sage Publication Ltd.
Crossland, C., & Hambrick, D. (2011). Differences in managerial discretion across countries; How national-level institutions affect the degree to which CEOs matter. Strategic Management Journal, 32, 797-819.
Cyert, R., & March, J. G. (1963). A behavioral Theory of the Firm (2nd ed.). New Jersey: Englewood Cliffs.
D’Innocenzo, L., Mathien, J., & Kukenberger, M. (2014). A Meta-analysis of different forms of shared leadership-team performance relations. Journal of Management, 20, 1-28.
David, M. (2021). E-commerce usage and performance of small and medium tourism enterprises in Tanzania. East Africa Journal of Social and Applied Sciences, 3(2).
David, R. (2011). Strategic management concepts and cases (13th ed.). Pearson Prentice Hall.
Eze, P. (2017). E-Marketing Adoption by small and medium Enterprises (SMEs) in South Eastern states of Nigeria. Journal of Social Development, 6(4), 11-21.
Finkelstein, S., Hambrick, D., & Cannella, A. (2009). Strategic leadership; Theory and Reseach on Executives, Top management teams and boards. Oxford University Press.
Fraenkel, J. R., & Wallen, N. E. (2009). How to Design and Evaluate reseach in Education (7th ed.). McGraw-Hill/Irwin.
Georgakakis, D., & Ruigrok, W. (2017). CEO succession origin and firm perfomance; A multilevel study. Journal of Management Studies, 54, 58-87.
Georgakakis, D., Dauth, T., & R. (2016). Too much of a good thing; Does international experience variety accelerate or delay executives career advancement? Journal of World Business, 51, 425-437.
Hmbrick, D., & Mason, P. (1984). Upper echelons; the organization as a reflection of its top managers. Academy of Management Review, 9(2), 193-206.
Hutzschenreuter, T., & Horstkotte, J. (2013). Performance effects of top managament team demographic faultlines in the process of product diversification. Strategic Management Journal, 34, 704-726.
John, F., & Walsh, M. R. (1990). A tool for clinical reseach. Journal of Clinical Psychology, 46(6), 928-930.
Jorgaratnam, G. (2017). Human capital, Organization and performance; evidence from restaurant industry. International Journal of Hospitality & Tourism Administration, 192-234.
Joshi, A., & Roh, H. (2009). The role of context in work team diversity reseach; A meta analytic review. Academic of Managament Journal, 52, 599-627.
Köseoglu, M. A., Altin, M., Chan, E., & Aladag, O. F. (2019). What are the key success factors for strategy formulation and implementation? Perspectives of managers in the hotel industry. International Journal of Hospitality Management, 89.
Kothari, B. L. (2007). Research methodology: tools and techniques. ABD Publishers.
Kunze, F., de Jong, S., & Bruch, H. (2016). Consequences of collective-focused leadership and differentiated individual focused leadership: Development and testing of an organizational level model. Journal of Management, 42, 886-914.
Leedy, P., & Ormrod, J. (2001). Practical Reseach: Planning and Design (7th ed.). Merrill Prentice Hall and SAGE.
Lemert, C. (2018). Social theory; the multicutural, global, and classic reading (6th ed.). eBook publisher.
Li, N. (2018). Theories of Conflict and conflict Resolution. American International Journal of Social Science, 7.
Luvanga, N., & Shitundu, J. (2003). The role of tourism in poverty allevation in Tanzania. Mkukina Nyorta Publishers Ltd.
Mboma, G. A. (2021). Analyzing the Effects of Promotional Activities on Performance of Tour Operators in Tanzania. Doctoral dissertation, The Open University of Tanzania.
Merriam, S. (2009). Qualitative Reseach: A guide and implementation. John Wiley & Sons.
Mo, S., Ling, C. D., & Xie, X. Y. (2019). The Curvilinear Relationship Between Ethical Leadership and Team Creativity: The Moderating Role of Team Faultlines. Journal of Business Ethics, 154(1), 229-242.
Msemo, W. K. (2021). Assessment of the Effects of COVID-19 on the Performance of Tourism Business in Tanzania: A Case of Arusha Region. Doctoral dissertation, The Open University of Tanzania.
Muganda, M. (2009). Community Involvement and Participation in Tourism Development in Tanzania.
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). McGraw-Hill/Irwin.
O’Rourke, T. (2017). Access to finance: Delivery structure and the probless faced by micro and small tourism entrepreneurs. Tourism and Entrepreneurship, 301.
Okello, M. M. (2014). Economic contribution and way forward for wildlife based tourism industryin eastern Africa Countries. Journal of Hospitality and Tourism Insights, 2, 122.
Porter, M. (1985). Competitive Advance: Creating and sustaining superior performance. Harvard Business Review.
Qu, X., & Liu, X. (2017). Information Faultlines, integrative Capability and team creativity. Group and Organization Management, 42(6), 3-19.
Qu, X., & Liu, X. (2017). Informational Faultlines, Integrative Capability, and Team Creativity. Group and Organization Management, 42(6), 767-791.
Richard, O. C., Wu, J., Markoczy, L. A., & Chung, Y. (2019). Top management team demographic-faultline strength and strategic change: What role does environmental dynamism play? Strategic Management Journal, 40(6), 987-1009.
Rwamuhuru, M. A., Magai, P. S., & Tegambwage, A. G. (2023). Social business environment and transnational corporations’ loyalty: the executives’ perceptions in Tanzania. African Business Management Journal, 1(1), 16-28.
Straube, J., Meinecke, A. L., Schneider, K., & Kauffeld, S. (2018). Effects of Media Compensation on Team Performance: The Role of Demographic Faultlines. Small Group Research, 49(6), 684-722.
Tajfel, H., & Turner, J. (1979). An integrative theory of inter-group conflict. In M. A. Hogg & D. Abrams (Eds.), Intergroup relations: Essential readings (pp. 94-109). Psychology Press.
Tanzania Ministry of Natural Resources and Tourism. (2000). Forestry Outlook Studies in Africa Country Report - Tanzania. Retrieved from https://www.fao.org/4/AB575E/AB575E00.htm.
UNCTAD. (2015). Information Economy Report 2015: Unlocking the Potential of E-commerce for Developing Countries. UN Trade & Development.
United Republic of Tanzania. (2008). Tourism Act.
Van Peteghem, M., Bruynseels, L., & Gaeremynck, A. (2018). Beyond Diversity: A Tale of faultlines and frictions in the board of Directors. Accounting Review, 8-19.
World Travel and Tourism Council. (2020). Travel & tourism economic impact Tanzania.
Xu, X., Payne, S. C., & Bergman, M. E. (2018). The measurement equivalence of a safety climate measure across five faultlines. Accident Analysis and Prevention, 121(March), 321-334.
Yamane, T. (1967). Statistics, An introductory Analysis (2nd ed.). Harper and Row.
Zhang, T. (2016). Application of Electronic Commerce in international Trade. Atlantis Press.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 James Daniel Chindengwike

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The author fully assumes the content originality and the holograph signature makes him responsible in case of trial.