Acta Universitatis Danubius. Œconomica, Vol. 9, No. 1
Abstract
Despite an increased interest in humanistic touch in global organizational support, the
nature of helping processes rendered by supervisor and coworkers is still vague. The study was
performed to examine the relationship between organizational humanistic social support and work
interference with family conflict using 100 usable questionnaires gathered from academic staff in a
Malaysian public institution of higher learning in Borneo. The findings of SmartPLS path model
indicated that humanistic touch in term of supervisory support significantly correlated with work
interference with family conflict. Similarly, humanistic touch of coworker support significantly
correlated with work interference with family conflict. This result shows that the readiness of
supervisors and coworkers to amply offer material and moral support in performing task have reduced
the intrusion of work problems in employees’ family affairs and enriched their skills to decrease
family conflicts. In addition, discussion, implications and conclusion are elaborated.
References
Allen, D.G., Shore, L.M. & Griffeth, R.W. (2003). The role of perceived organizational support and
supportive human resource practices in the turnover process. Journal of Management, 29, pp. 99-118.
Allen, T.D., Herst, D.E.L., Bruck, C.S. & Sutton, M. (2000). Consequences associated with work-to-family
conflict: A review and agenda for the future research. Journal of Occupational Health Psychology, 5, pp.
278-308.
Anderson, S.E., Coffey, B.S. & Byerly, R.T. (2002). Formal organizational initiatives and informal
workplace practices: Links to work-family conflict and job-related outcomes. Journal of Management, 28,
pp. 787-810.
Arshadi, N. (2011). The relationships of perceived organizational support (POS) with organizational
commitment, in-role performance, and turnover intention: Mediating role of felt obligation. Procedia -
Social and Behavioral Sciences, 30, pp. 1103-1108.
Aryee,S., Budhwar, P.S. & Zhen, X.C. (2002). Trust as a mediator of the relationship between
organizational justice and work outcomes: Test of social exchange model. Journal of Organizational
Behavior, 23 (3), pp. 267-285.
Aselage, J. & Eisenberger, R. (2003). Perceived organizational support and psychological contracts: A
theoretical integration. Journal of Organizational Behavior, 24, pp. 491–509.
Beehr, T.A. & McGrath, J.E. (1992). Social support, occupational stress anxiety. Anxiety, Stress, and
Coping, 5, pp. 7-19.
Blau, P.M. (1964). Exchange and power in social life. New York: Wiley.
Boles, J., Howard, W.G. & Donofrio, H. (2001). An investigation into the inter-relationships of workfamily
conflict, family-work conflict, & work satisfaction. Journal of Managerial Issues, 13, pp. 376-391.
Byron, K. (2005). A meta-analytic review work-family conflict and its antecedents. Journal of Vocational
Behavior, 67, pp. 169-198.
Carlson, D.S. & Kacmar, K.M. (2000). An examination of two aspects of work- family conflict: time and
identitiy. Women in Management Review, 10, pp. 17-25.
Carlson, D.S. & Kacmar, K.M. (2000). Work-family conflict in the organization: Do life role values make a
difference? Journal of Management, 26, pp. 1031-1054.
Chin, W.W. (1998). The partial least squares approach to structural equation modeling. In G.A.
Marcoulides (Ed.). Modern Methods for Business Research (pp. 295-358). Mahwah, NJ: Lawrence Erlbaum
Associates.
Conway, N. & Coyle-Shapiro, J.A.M. (2012). The reciprocal relationship between psychological contract
fulfilment and employee performance and the moderating role of perceived organizational support and
tenure. Journal of Occupational and Organizational Psychology, 85 (2), pp. 277-299.
Cresswell, J.W. (2012). Qualitative inquiry and research design: Choosing among five traditions (3rd Ed).
London: SAGE Publications.
Eby, L.T., Casper, W.J., Lockwood, A., Bordeaux, C. & Brinley, A. (2005). Work and family research in
IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behavior, 66, pp.
124-197.
Eby, L.T., Maher, C.P. & Butts, M.M. (2010). The intersection of work and family life: The role of affect.
Annual Review of Psychology, 61, pp. 599-622.
Edwards, J. R. & Rothbard, N. P. (2000). Mechanisms linking work and family: clarifying the relationship
between work and family constructs. Academy of Management Review, 25, pp. 178-199.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P.D. & Rhoades, L. (2001). Reciprocation of perceived
organization support. Journal of Applied Psychology, 86, pp. 42-51.
Eisenberger, R., Huntington, R., Hutchinson, S. & Sowa, D. (1986). Perceived organizational support.
Journal of Applied Psychology, 71, pp. 500-507.
Ferris, D.L., Brown, D.J. & Heller, D. (2009). Organizational supports and organizational deviance: The
mediating role of organization-based self-esteem. Organizational Behavior and Human Decision
Processes,108, pp. 279-286.
Fu, C.K., & Shaffer, M.A. (2001). The tug of work and family: direct and indirect domain-specific
determinants of work-family conflict. Personnel Review, 30, pp. 502-522.
Gefen, D. & Straub, D. (2005). A practical guide to factorial validity using PLS-graph: Tutorial and
annotated example. Communications of the Association for Information Systems, 16, pp. 91-109.
Gouldner, A.W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review,
4, pp. 53-62.
Hair, J.F., Anderson, R.E. & Tatham, R.L., Black, W.C. (2006). Multivariate data analysis. New Jersey:
Prentice Hall International, Inc.
Halbesleben, J. R. B., Harvey, J. & Bolino, M. C. (2009). Too engaged? A conservation of resources view
of the relationship between work engagement and work interference with family. Journal of Applied
Psychology, 94(6), pp. 1452-1465.
Hammed, A. (2008).The interactive effect of stress, social support and work-family conflict on Nigerian
women's mental health. European Journal of Social Sciences, 7(2), pp. 53-65.
Henseler, J., Christain, M., Ringle, R. & Sinkovics (2009). The use of Pertial Least Square Path modeling in
international Marketing. Advances in International Marketing, 20, pp. 277-319.
House, J.S. (2003). Job stress and social support. Reading Mass: Addison-Wesley.
Hulland, J. (1999). Use of partial least square (PLS) in strategic management research: A review of four
recent studies. Strategic Management Journal, 20(2), pp. 195-204.
Ismail, A., Ridzuan, A.A., Yahya, M.N., Kadir, M.J., Wamin, A., Kuzi, F. & Suhaimi, F.F. (2010).
Relationship between Work Stress, Supervisor’s Social Support and Work Interference with Family
Conflict. (2010). The 2nd International University Social Responsibility Conference & Exhibition (IUSRCE
2010 & 2nd USRIC 2010) 5-6 October 2010, PWTC, KL/UniversitiTeknologi Malaysia.
Ismail, A., Saludin, M.N., Wamin, A. & AbdRauf, U.F. (2011). Linking Work Stress to Coworker’s Social
Support as a Determinant of Work Interference with Family Conflict. The 1st International Conference on
Industrial Engineering and Service Science (IESS2011). Sept 20-21, InstitutTeknologiSepuluhNopember,
Surakarta/Indonesia.
Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D. & Rosenthal, R.A. (1964). Organizational stress:
studies in role conflict and ambiguity. New York: Wiley.
Katz, D. & Kahn, R. (1978). The social psychology of organizations. New York: Wiley.
Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative
Science Quarterly, 9, pp. 370-390.
Major, V.S., Klein, K.J. & Ehrhart, M.G. (2002). Work time, work interference with family, and
psychological distress. Journal of Applied Psychology, 87, pp. 427-436.
Mansor, A.T., Fontaine, R. & Chong, S.C. (2003). Occupational stress among managers: A Malaysian
survey. Journal of Managerial Psychology, 18 (6), pp. 622-628.
Michel, J.S., Mitchelson, J.K., Kotrba, L.M., Le Breton, J.M. & Baltes, B.B. (2009). A comparative test of
work-family conflict models and critical examination of work-family linkages. Journal of Vocational
Behavior, 74, pp. 199-218.
Nunally, J.C. & Bernstein, I. H. (1994). Psychometric Theory. New York: McGraw-Hill.
Organ, D., and Konovsky, M. (1989).Cognitive versus affective determinants of organizational citizenship
behavior. Journal of Social Psychology, 137, pp. 606-617.
Riggle, R., Edmondson, D. & Hansen, J. (2009). A Meta-analysis of the Relationship Between Perceived
Organizational Support and Job Outcomes: 20 Years of Research. Journal of Business Research, 62(10),
pp. 1027-1030.
Sekaran, U. (2003). Research methods for business: A skill building approach. New York: John Wiley &
Sons, Inc.
Simpson, M.E. (2000). Societal support and education. Handbook on stress and anxiety: Contemporary
knowledge, theory and treatment. San Francisco: Jossey-Bass.
Turner, R.J., Frankel, B.G. & Levin, D. (2004). Social support: Conceptualization, measurement, and
implications for mental health. Ontario: Health Career Research Unit, University of Western Ontario.
Wetzels, M., Odekerken-Schroder, G. & Van Oppen, C. (2009). Using PLS path modeling for assessing
hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33 (1), pp. 177-195.
Wright, L.L. (1996). Qualitative international management research. In Punnett, B.J., & Shenkar, O. (Eds.).
Handbook for International Management Research, pp. 63-81. Oxford, UK: Blackwell.
Zedeck, S. & Mosier, K.L. (1990). Work in the family and employing organization. American Psychologist,
45 (2), pp. 240-251.
supportive human resource practices in the turnover process. Journal of Management, 29, pp. 99-118.
Allen, T.D., Herst, D.E.L., Bruck, C.S. & Sutton, M. (2000). Consequences associated with work-to-family
conflict: A review and agenda for the future research. Journal of Occupational Health Psychology, 5, pp.
278-308.
Anderson, S.E., Coffey, B.S. & Byerly, R.T. (2002). Formal organizational initiatives and informal
workplace practices: Links to work-family conflict and job-related outcomes. Journal of Management, 28,
pp. 787-810.
Arshadi, N. (2011). The relationships of perceived organizational support (POS) with organizational
commitment, in-role performance, and turnover intention: Mediating role of felt obligation. Procedia -
Social and Behavioral Sciences, 30, pp. 1103-1108.
Aryee,S., Budhwar, P.S. & Zhen, X.C. (2002). Trust as a mediator of the relationship between
organizational justice and work outcomes: Test of social exchange model. Journal of Organizational
Behavior, 23 (3), pp. 267-285.
Aselage, J. & Eisenberger, R. (2003). Perceived organizational support and psychological contracts: A
theoretical integration. Journal of Organizational Behavior, 24, pp. 491–509.
Beehr, T.A. & McGrath, J.E. (1992). Social support, occupational stress anxiety. Anxiety, Stress, and
Coping, 5, pp. 7-19.
Blau, P.M. (1964). Exchange and power in social life. New York: Wiley.
Boles, J., Howard, W.G. & Donofrio, H. (2001). An investigation into the inter-relationships of workfamily
conflict, family-work conflict, & work satisfaction. Journal of Managerial Issues, 13, pp. 376-391.
Byron, K. (2005). A meta-analytic review work-family conflict and its antecedents. Journal of Vocational
Behavior, 67, pp. 169-198.
Carlson, D.S. & Kacmar, K.M. (2000). An examination of two aspects of work- family conflict: time and
identitiy. Women in Management Review, 10, pp. 17-25.
Carlson, D.S. & Kacmar, K.M. (2000). Work-family conflict in the organization: Do life role values make a
difference? Journal of Management, 26, pp. 1031-1054.
Chin, W.W. (1998). The partial least squares approach to structural equation modeling. In G.A.
Marcoulides (Ed.). Modern Methods for Business Research (pp. 295-358). Mahwah, NJ: Lawrence Erlbaum
Associates.
Conway, N. & Coyle-Shapiro, J.A.M. (2012). The reciprocal relationship between psychological contract
fulfilment and employee performance and the moderating role of perceived organizational support and
tenure. Journal of Occupational and Organizational Psychology, 85 (2), pp. 277-299.
Cresswell, J.W. (2012). Qualitative inquiry and research design: Choosing among five traditions (3rd Ed).
London: SAGE Publications.
Eby, L.T., Casper, W.J., Lockwood, A., Bordeaux, C. & Brinley, A. (2005). Work and family research in
IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behavior, 66, pp.
124-197.
Eby, L.T., Maher, C.P. & Butts, M.M. (2010). The intersection of work and family life: The role of affect.
Annual Review of Psychology, 61, pp. 599-622.
Edwards, J. R. & Rothbard, N. P. (2000). Mechanisms linking work and family: clarifying the relationship
between work and family constructs. Academy of Management Review, 25, pp. 178-199.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P.D. & Rhoades, L. (2001). Reciprocation of perceived
organization support. Journal of Applied Psychology, 86, pp. 42-51.
Eisenberger, R., Huntington, R., Hutchinson, S. & Sowa, D. (1986). Perceived organizational support.
Journal of Applied Psychology, 71, pp. 500-507.
Ferris, D.L., Brown, D.J. & Heller, D. (2009). Organizational supports and organizational deviance: The
mediating role of organization-based self-esteem. Organizational Behavior and Human Decision
Processes,108, pp. 279-286.
Fu, C.K., & Shaffer, M.A. (2001). The tug of work and family: direct and indirect domain-specific
determinants of work-family conflict. Personnel Review, 30, pp. 502-522.
Gefen, D. & Straub, D. (2005). A practical guide to factorial validity using PLS-graph: Tutorial and
annotated example. Communications of the Association for Information Systems, 16, pp. 91-109.
Gouldner, A.W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review,
4, pp. 53-62.
Hair, J.F., Anderson, R.E. & Tatham, R.L., Black, W.C. (2006). Multivariate data analysis. New Jersey:
Prentice Hall International, Inc.
Halbesleben, J. R. B., Harvey, J. & Bolino, M. C. (2009). Too engaged? A conservation of resources view
of the relationship between work engagement and work interference with family. Journal of Applied
Psychology, 94(6), pp. 1452-1465.
Hammed, A. (2008).The interactive effect of stress, social support and work-family conflict on Nigerian
women's mental health. European Journal of Social Sciences, 7(2), pp. 53-65.
Henseler, J., Christain, M., Ringle, R. & Sinkovics (2009). The use of Pertial Least Square Path modeling in
international Marketing. Advances in International Marketing, 20, pp. 277-319.
House, J.S. (2003). Job stress and social support. Reading Mass: Addison-Wesley.
Hulland, J. (1999). Use of partial least square (PLS) in strategic management research: A review of four
recent studies. Strategic Management Journal, 20(2), pp. 195-204.
Ismail, A., Ridzuan, A.A., Yahya, M.N., Kadir, M.J., Wamin, A., Kuzi, F. & Suhaimi, F.F. (2010).
Relationship between Work Stress, Supervisor’s Social Support and Work Interference with Family
Conflict. (2010). The 2nd International University Social Responsibility Conference & Exhibition (IUSRCE
2010 & 2nd USRIC 2010) 5-6 October 2010, PWTC, KL/UniversitiTeknologi Malaysia.
Ismail, A., Saludin, M.N., Wamin, A. & AbdRauf, U.F. (2011). Linking Work Stress to Coworker’s Social
Support as a Determinant of Work Interference with Family Conflict. The 1st International Conference on
Industrial Engineering and Service Science (IESS2011). Sept 20-21, InstitutTeknologiSepuluhNopember,
Surakarta/Indonesia.
Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D. & Rosenthal, R.A. (1964). Organizational stress:
studies in role conflict and ambiguity. New York: Wiley.
Katz, D. & Kahn, R. (1978). The social psychology of organizations. New York: Wiley.
Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative
Science Quarterly, 9, pp. 370-390.
Major, V.S., Klein, K.J. & Ehrhart, M.G. (2002). Work time, work interference with family, and
psychological distress. Journal of Applied Psychology, 87, pp. 427-436.
Mansor, A.T., Fontaine, R. & Chong, S.C. (2003). Occupational stress among managers: A Malaysian
survey. Journal of Managerial Psychology, 18 (6), pp. 622-628.
Michel, J.S., Mitchelson, J.K., Kotrba, L.M., Le Breton, J.M. & Baltes, B.B. (2009). A comparative test of
work-family conflict models and critical examination of work-family linkages. Journal of Vocational
Behavior, 74, pp. 199-218.
Nunally, J.C. & Bernstein, I. H. (1994). Psychometric Theory. New York: McGraw-Hill.
Organ, D., and Konovsky, M. (1989).Cognitive versus affective determinants of organizational citizenship
behavior. Journal of Social Psychology, 137, pp. 606-617.
Riggle, R., Edmondson, D. & Hansen, J. (2009). A Meta-analysis of the Relationship Between Perceived
Organizational Support and Job Outcomes: 20 Years of Research. Journal of Business Research, 62(10),
pp. 1027-1030.
Sekaran, U. (2003). Research methods for business: A skill building approach. New York: John Wiley &
Sons, Inc.
Simpson, M.E. (2000). Societal support and education. Handbook on stress and anxiety: Contemporary
knowledge, theory and treatment. San Francisco: Jossey-Bass.
Turner, R.J., Frankel, B.G. & Levin, D. (2004). Social support: Conceptualization, measurement, and
implications for mental health. Ontario: Health Career Research Unit, University of Western Ontario.
Wetzels, M., Odekerken-Schroder, G. & Van Oppen, C. (2009). Using PLS path modeling for assessing
hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33 (1), pp. 177-195.
Wright, L.L. (1996). Qualitative international management research. In Punnett, B.J., & Shenkar, O. (Eds.).
Handbook for International Management Research, pp. 63-81. Oxford, UK: Blackwell.
Zedeck, S. & Mosier, K.L. (1990). Work in the family and employing organization. American Psychologist,
45 (2), pp. 240-251.
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2021-05-27
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Collective Authors. (2021). Acta Universitatis Danubius. Œconomica, Vol. 9, No. 1: Array. Acta Universitatis Danubius. Œconomica, 9(1). Retrieved from https://dj.univ-danubius.ro/index.php/AUDOE/article/view/1067
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