Evaluating the Performance of ISO 9001 Quality Management Systems: A Framework to Support Organizational Decision-Making
Keywords:
performance of quality system, evaluation of quality system performance, models for the evaluation of quality system performance, key performance indicatorsAbstract
This paper aims to contribute to a better conceptualization of quality management system QMS performance evaluation within the context of ISO 9001 certification. Despite the widespread adoption of ISO 9001 standard across organizations worldwide, approaches to QMS performance assessment remain insufficiently studied and lack methodological clarity. To address this gap, the paper proposes a generic framework designed to support a more coherent evaluation of QMS performance in line with ISO 9001 requirements. The proposed framework represents the original main contribution of the study, integrating insights from the literature into a structured approach that can facilitate both academic research and organizational decision-making regarding ISO 9001 based QMS performance.
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