Sustainability of E-Government Initiatives: Evidence from Gauteng Provincial Government, South Africa
Keywords:
e-government, sustainability, Gauteng Provincial Government, South Africa, Delphi technique, strategic planning, infrastructure development, digital divideAbstract
This study examined the sustainability of e-government initiatives in the Gauteng Provincial Government, where sustainability refers to the long-term viability, adaptability, and institutional integration of digital public services. We used the Delphi method to gather expert consensus from nine professionals over three iterative rounds of anonymized questionnaires. Findings revealed that sustainability was impeded by infrastructural deficiencies, limited digital literacy, and fragmented interdepartmental coordination. Despite these challenges, experts emphasized that transparency, citizen engagement, and inclusive digital capacity building offer viable pathways for enhancing long-term impact. We concluded that sustainable e-government requires strategic planning, coordinated governance, investment in foundational ICT infrastructure, and a commitment to participatory digital transformation. These findings contribute to the discourse on e-government in developing contexts by offering policy-relevant recommendations grounded in expert insight.
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