Moderating Role of Organizational Support in the Relationship Between Technology Change Management, Innovation, and Operational Performance in Technology-Driven Era

Abstract

This research explores how organizational support moderates the relationship between technology change management, innovation, and operational performance in a technology-intensive environment. A quantitative research approach was employed, focusing on employees from technology-driven firms in Ekiti State. The selected organizations; MTN Nigeria, Globacom, Guarantee Trust Bank and Zenith Bank were chosen due to their reliance on technological innovation to enhance operational outcomes. Prior studies captured direct relationship but did not measue the moderating role of organizational support in the relationship between technology change management and operational performance. Using purposive sampling, 150 participants were selected for the study Data were analysed through structural equation modeling and path analysis. The findings indicate that innovation management has a significant positive influence on operational performance, underscoring its importance in fostering organizational adaptability and competitiveness. However, organisational support was found to have a mixed moderating impact: while it enhances technology change management, it can hinder innovation efforts and operational results if not properly aligned. Overall, the research emphasizes that organizational support should be closely aligned with innovation objectives, encourage creative input from employees, and avoid becoming overly rigid to be truly effective.