The Role of Emotions in Conflict Resolution

Abstract

People usually conflict with interests, but also with accompanying emotions. Emotions are
subjective experiences that result from the agreement or discrepancy between a person's needs or
expectations and reality. They are internal states characterized by: physiological reactions, specific
thoughts and behavioral expressions. These can make the individual believe in the reality of his
subjective representations having important repercussions on the whole affective life. The role of
emotions is to help us monitor our behavior and to regulate interactions with others. Properly managed
emotions are not harmful; they are part of our life, help in the process of healing or eliminating stress.